Q1.   What is DigiChat?     A:  DigiChat is Java-based client/server chat system which has been designed specifically for integration with your existing web presence. As a Web Developer, Internet Provider, or Corporate/Educational Webmaster, you will benefit from DigiChat because it is a turn-key solution, and does not require that your visitors download special chat software to interact in your chat rooms. Q2.   On which platforms will DigiChat run?     A:  DigiChat runs on any Java-enabled platform or browser. Windows 95/98/2000/NT/ME, Mac OS, Mac OS X Server, OS/2, Linux/UNIX and Solaris are some (but not all) examples of operating systems on which DigiChat can be installed seamlessly. (Please note: While DigiChat is indeed versatile in this aspect, some platforms will work best with certain distinct JVM combinations. Please consult your sales representative for details on your preferred operating system.) Q3.   Does DigiChat support foreign languages?     A:  Yes; DigiChat offers full support of English plus 18 foreign languages, and we are always adding more! Currently we offer Spanish, Portuguese (Brazil and Portugal), French, Chinese (Big 5), Danish, Dutch, Finnish, German, Greek, Icelandic, Italian, Korean, Norwegian, Swedish, Turkish, Arabic and Russian. You can click here to try out any of these versions on our DigiChat Test Language Server. If your preferred language is not available, please contact us to discuss how we may work together to complete new translations! Q4.   Does DigiChat run under America Online?     A:  Yes. However, it may be necessary to access DigiChat from an external browser, such as Microsoft Internet Explorer or Netscape Navigator/Communicator, rather than the built in AOL web browser. This is due to apparent bugs in AOL 4.0 and earlier which cause some Java applets, such as DigiChat, to redraw improperly. This bug appears to affect Windows 95/NT and Macintosh, though Windows 98 appears to be unaffected. Opening a newer browser while running AOL should fix this problem. Q5.   Why doesn't my text wrap or scroll in the text entry area of the DigiChat applet?     A:  Older Java virtual machines may not correctly wrap text. Our advice is to upgrade to the latest Java such as Internet Explorer 4.0 or higher. If you see scroll bars in the text entry area of the DigiChat applet, you are using an older java and need to upgrade your browser. Q6.  What is a Java Virtual Machine?     A:  A Java Virtual Machine (JVM or VM) is the software that allows you to run Java applets or applications, such as DigiChat, on your machine. Most newer browsers have a JVM built in to run applets, such as the DigiChat client. In order to run Java applications, such as the DigiChat Server, Commander, or ChatMaster, you may need to install a Java Virtual Machine manually. Q7.  Does Windows XP support Java?     A:  Some versions of Windows XP do not come with a Java VM. You will need to download the latest one from Sun (preferably 1.4.0), or get the Windows update and download the latest critical updates. Q8.   Which web browser(s) do you recommend for running the DigiChat Client applet?     A:  For the best speed and compatibility with the Client applet, we recommend Netscape 6.2 or Internet Explorer 6.0 for Windows, and Internet Explorer 4.5 or later for Macintosh with MRJ 2.1 or later. You may use Netscape 4.0 for Macintosh, though these browsers exhibit poor Java performance. Q9.   Why do sounds not play on my system?     A:  Windows 95/98/NT users running versions of Java prior to 1.2 (including all current versions of Microsoft Java, Internet Explorer and Netscape Navigator/Communicator) will not be able to hear sound, due to a bug in these earlier Java releases that caused Windows to crash after repeated playing of sound. Therefore, we have disabled sound for Windows users not running JRE 1.2 or later. You must upgrade to Sun's JRE 1.2 or higher to hear sound on Windows. In addition, there is a bug in Netscape Communicator 4.5 for Macintosh that prevents it from playing sound from Java applets such as the DigiChat Client. We have notified Netscape of this error, though at present, they have not addressed the problem.